Refund Policy

Last updated: April 22, 2026

30 days. No questions asked. Same-day processing.

If Vidora Pro doesn't work for you for any reason, we'll refund your $9.99 in full within 30 days of purchase. Even if you've used all your downloads. Even if your reason is "I changed my mind". Even if you don't give a reason at all.

How to request a refund

1. Email support@getvidora.com from the email address you used to purchase.
2. Subject line: Refund request (helps us route faster).
3. Optionally tell us why - only so we can improve. No required justification.

That's it. No form to fill out. No survey. No "Are you sure?" pop-up.

What happens next

• We process the refund within 24 hours (often within 1 hour).
• Stripe issues the refund to your original payment method.
• It appears on your statement within 5-10 business days (depending on your bank).
• Your Pro license is revoked. The extension reverts to the free tier on your devices.

Eligibility

You're eligible for a full refund if:

• It's within 30 days of your original purchase
• You request from the email used at purchase (so we can verify ownership)

What's not eligible

• Purchases older than 30 days (we make no exception - this protects us against abuse)
• Multiple refunds for repeated purchases under the same email (one refund per customer)
• Charges already disputed via your bank/credit card chargeback (in that case the bank handles it)

After a refund

You're welcome to use the free tier again (5 downloads + 3-day trial reset on a fresh install). You can also re-purchase later if you change your mind.

Questions?

Email support@getvidora.com. We respond within 24 hours, usually much faster.